Cancellation Reasons

Where cancellation reason appears

• GraphQL API — When you query delivery { cancellationReason }, the field returns one of the values below.
• Webhooks — Each webhook payload includes a top-level cancellationReason field. It is null when the delivery is not canceled; when status is canceled, it is one of the values below.

Exposed reason values

Value	Description
User Requested	Cancellation was requested by the customer or the user who booked the delivery.
Driver Issue	Driver-related issue.
Dropoff Issue	Problem at drop-off.
Pickup/Dropoff Issue	General pickup or drop-off problem.
Material Issue	Issue with items or material.
Vehicle Issue	Vehicle or capacity issue.
Weather Issue	Weather-related cancellation.
Other	Any cancellation reason not mapped to one of the above.

Example

Webhook payload (canceled delivery):

{
  "id": "del_XXXXXXXXXX",
  "status": "canceled",
  "cancellationReason": "User Requested",
  ...
}

GraphQL (API authentication):

query {
  delivery(id: "del_XXXXXXXXXX") {
    id
    status
    cancellationReason
  }
}

Response when canceled:

{
  "data": {
    "delivery": {
      "id": "del_XXXXXXXXXX",
      "status": "canceled",
      "cancellationReason": "User Requested"
    }
  }
}

When the delivery is not canceled, cancellationReason is null.